Terms & Conditions of Hire

Date change requests must be made in writing at least 21 days before the original event date and are subject to availability. If approved, payments transfer to the new date and any price difference/additional costs (e.g. travel) may apply. If we can’t accommodate the new date, it is treated as a client cancellation (see below).

Cancellations must be made in writing. The booking fee is non-refundable (except the 7-day grace period). Cancellation charges are limited to amounts already paid; we do not invoice or pursue unpaid balances if you cancel.​From payments already received, we retain:​Client cancels more than 30 days before the event: booking fee only; any additional payments are refunded.Client cancels 8–30 days before the event: up to 50% of the total hire fee, capped at the amount already paid. Eg. if fully paid, 50% will be refunded.Client cancels 7 days or less before the event: up to 100% of the total hire fee, capped at the amount already paid.

If RM Party Wonderland cancels or does not attend, the Client receives a 100% refund of all payments made. This does not apply where the Client has failed to pay the full fee at least 48 hours before the event.

Additional time is charged at the applicable hourly rate in 30-minute increments - must be approved, and agreed upon, before it is provided.