Terms & Conditions of Hire

If a fault with our equipment prevents the booth from operating, we’ll fix it as quickly as possible. If the booth cannot operate for more than 30 minutes due to our fault, we'll either extend our service to compensate for the lost time, or you’ll receive a pro-rata refund of the service fee (excluding travel, accommodation and optional add-ons already provided/committed) for the affected time.​“Cannot operate” means the booth is unable to capture and produce the booked output (photos, videos and/or prints) for guest use. It does not include delays in sharing caused by venue internet/mobile reception or third-party systems, or downtime caused by Client/venue delays or standby requests.​If the start time is delayed by the Client/venue due to unforeseen circumstances, service still ends at the scheduled end time. If our schedule allows, we may extend at no extra charge and usually do when we can, but this is not guaranteed.

If any equipment/feature becomes unavailable due to fault, damage, supplier issues, or other reasons outside our reasonable control, we may provide a comparable substitute to deliver the service as close as reasonably possible. A substitute is not a failure to provide the service and does not entitle the Client to cancel/refund solely due to the difference. If we cannot provide any working booth/service, the Client receives a full refund of amounts paid (subject to ACL).

Props must stay in the booth area and be used only for the booth. We may remove/withhold props if misused or continually taken away. Children under 10 must be supervised by an adult.​Significant loss/damage may be charged at replacement cost.

Number of prints is limited to the number of guests pictured, and we may limit/pause printing for misuse, bulk reprints, or where continued printing risks running out of supplies, disrupting service, and creating queues.​Additional reprints may be available at the attendant’s discretion.​Also, if the Client selects a Postcard (4 inches x 6 inches) instead of strips (2 inches x 6 inches), a surcharge may apply based on the size of the event as Postcards use double the amount of paper and ink.

The Client is responsible for loss/damage caused by the Client, venue, guests or others at the event (including misuse/negligence). If service cannot be completed due to such damage, the Client is liable for damage costs and service fees paid are non-refundable. We may invoice repair/replacement costs with supporting evidence (photos/quotes); payment due within 14 days.​The Client must also ensure guests keep drinks, confetti/glitter and smoke/fog effects away from the booth and equipment.