Terms & Conditions of Hire

The Client is responsible for venue access, permissions and requirements (including approvals, inductions, bump-in/out times, power supply, loading/parking and any venue fees). If the venue requires documents (e.g. insurance certificate, test-and-tag), the Client must notify us in advance and provide the correct venue contacts/processes.​Venue delays, poor access, lack of power supply, or other issues outside our control do not entitle the Client to a refund. Delays caused by the Client/venue may reduce service time and do not automatically extend the booking, however we may extend at no additional charge if allowed by our schedule (but this is no guarantee).If we cannot set up or operate due to missing permissions, access or requirements, this is treated as a venue/client issue and all amounts paid are retained (to the extent permitted by law, subject to ACL).

The Client must provide a clean, flat, dry area (3m x 3m), a standard power outlet within 10m, confirm the agreed setup time with the venue, and provide one chair for attendants.​Outdoor use requires adequate protection from sun, rain and wind (where a backdrop is used) for setup to pack-down. If conditions are not fit for the photo booth service, we will work with the client and venue first to find a practical solution. If conditions are still unsafe/unsuitable and there is no solution to eliminate these risks, we may refuse to operate or terminate service; in that case all amounts paid are retained by RM Party Wonderland (to the extent permitted by law, subject to ACL).​We may also pause/stop service or exclude any person who is dangerous, abusive, aggressive, or grossly intoxicated.